BISAM Insights Blog

Richard Irons

Global Head of Customer Experience, BI-SAM
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Recent Posts

Moments of Truth

Posted by Richard Irons on May 26, 2015 9:00:00 AM
I was boarding a transatlantic flight recently when a person in front of me was prevented from taking her bag onto the plane because it exceeded the dimensions for cabin baggage. The interaction became quite heated and ended with the passenger saying that she was going to write to the CEO of the airline.
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Topics: Support & Implementation